Maintaining a clean and well-stocked paper towel dispenser is critical in commercial and public restrooms. Whether you’re new to janitorial duties or training new staff, learning how to change paper towel refills quickly and correctly can save time and reduce user complaints.
Below is a step-by-step detailed guide to help you change paper towel dispensers safely and efficiently.
Step 1: Identify the Type of Paper Towel Dispenser
Different dispensers require different types of paper refills and have different loading methods. Identifying the type beforehand helps you avoid incorrect installation or jamming.
Here are the most common types:
- Multifold / C-fold Dispenser:
These hold stacks of Z-fold, C-fold, or M-fold paper towels. Users pull one towel at a time from the bottom opening. - Center-Pull Dispenser:
Uses a large roll where the paper pulls from the center of the roll. Typically seen in kitchens or industrial spaces. - Roll Towel Dispensers:
- Manual/Lever-Pull dispensers: Users pull the paper.
- Automatic dispensers: Use sensors and batteries to dispense towels touch-free.
📌 Tip: Check the label inside the dispenser or the instruction sticker for paper type compatibility and loading direction.
Step 2: Open the Dispenser
Opening the dispenser varies slightly by model, but here’s a general guide:
For dispensers with a key:
- Locate the keyhole. It is usually on the top, side, or center front of the unit.
- Insert the dispenser key and turn it clockwise or counterclockwise.
- Gently lift or pull the front cover open.
For dispensers without a key:
- Some models have a press button latch or a hidden tab underneath the dispenser.
- Apply gentle upward or outward pressure to release the cover.
- Carefully open the cover and let it swing down or up, depending on the hinge design.
⚠️ Caution: Don’t force the cover open. If it’s stuck, double-check the locking mechanism or consult the manufacturer’s manual.
Step 3: Remove the Empty Roll or Towels
Once the dispenser is open:
- Roll-type dispensers: Remove the old paper roll, including any leftover core. If the roll is jammed, gently rotate the rollers to loosen and pull it out without damaging internal parts.
- Center-pull models: Pull out the used roll and dispose of the empty core (if applicable).
- Multifold dispensers: Remove any crumpled or remaining paper towels. Avoid mixing old and new stacks, as it can cause jamming.
🧽 Pro Tip: Wipe down the inside with a dry cloth or disinfectant wipe to remove dust or paper lint.
Step 4: Load the New Paper Towels
Correct loading is essential to ensure smooth dispensing. Here’s how to do it for each type:
Multifold / C-fold Dispenser:
- Take a new stack of compatible paper towels.
- Align the fold direction so the towels feed downward through the slot.
- Stack neatly without cramming, leaving room at the top for smooth operation.
- If the stack is too full, remove a few sheets to prevent jamming.
Center-Pull Dispenser:
- Remove the cardboard core from the center if not pre-removed.
- Place the roll inside with the paper feeding from the center hole upward.
- Thread the first towel through the center opening of the dispenser cover or nozzle.
- Gently pull the towel out until it hangs freely.
Manual or Automatic Roll Dispenser:
- Insert the roll based on the orientation arrows or guides inside the unit.
- For manual dispensers:
- Pull a few inches of paper through the feed rollers.
- Close the cover and test-pull.
- For automatic dispensers:
- Ensure paper is properly aligned on the sensor roller area.
- Close the unit and test sensor response (you may hear a motor prime the feed).
- If needed, manually press the feed button to start the roll.
🔋 Battery check for automatic models: If the sensor doesn’t respond, open the battery compartment and replace old batteries with fresh ones (typically D-cell or AA).
Step 5: Close and Lock the Dispenser
Once your paper is correctly loaded:
- Swing the cover closed slowly and align it with the latch or lock mechanism.
- Press until you hear a click or see it securely snap shut.
- For lockable dispensers, turn the key to lock and remove it.
- Ensure the dispenser is flush with the wall and firmly secured.
✅ Test the dispenser:
- Pull a few towels to check if they come out cleanly without tearing.
- For automatic units, wave your hand to confirm sensor activation and proper feed length.
Step 6: Troubleshooting Common Issues
🧩 Paper Not Dispensing Smoothly:
- Realign the roll or stack to fit flush inside.
- Avoid mixing towel types (e.g., M-fold in a C-fold dispenser).
🪫 No Response from Automatic Dispenser:
- Replace batteries.
- Clean the sensor window with a dry cloth (dust can block detection).
- Check if the motor feed switch is engaged.
🧷 Cover Won’t Close:
- Check for overfilled stacks or misaligned rolls.
- Gently re-seat internal arms or guides.
Final Maintenance Tips
- Keep spare keys in a designated location.
- Restock before the roll is completely empty to avoid complaints.
- Train staff on different dispenser types in your facility.
- Schedule routine cleaning of all dispenser interiors every few weeks.
